Two things happened to me within the last couple of days that inspired this blog. First, I’ve been having some issues with my cell phone carrier and to make a long story short I needed a new phone.  After talking to a couple of reps who essentially told me I couldn’t upgrade my phone, alas a breakthrough came.  I told the rep, ‘Look, I’ve been a faithful customer for years, always paying on time.  Isn’t there something you can do for me?”  She punched in a few things on her system, came back on the line and told me she […]